IMX Social Community Managers - Multilingual - Europe

✨ A fantastic opportunity to work with one of the world’s most respected brands. The role of Social & Care Engagement Coordinator draws on elements of community management, consumer care & engagement, analytical skills and stakeholder interaction. You will be confident in your expertise, a hard-working individual and able to think creatively and act decisively.

💡Powered by Konecta, we support our partner's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

💼 Position Overview:

You will be part of the dynamic Consumer Interaction Centre (CIC) team, a team of experts who engage, on behalf of our client Coca-Cola and its brands, with consumers and online communities through relevant conversations, content & experiences. The CIC team operates across a range of platforms and across a number of iconic brands.

The Consumer Engagement Coordinator Short-Term Assignment role is multi-disciplinary and requires a hands-on, confident approach 💪. You will work across channels and should be confident engaging with our client’s consumers, managing CARE, Social and PACS related topics on social media and email communication. You will be responsible to provide two-way communication on issues, including problem prioritization, analysis and resolution of issues 🦜. The result should be a high level of consumer satisfaction ✅.

👩‍💻Responsibilities:

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media mostly

• You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two way communication on issues

• You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’

• You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base

🎒Education: High School Diploma at a minimum with good A-Levels/Baccalaureate results. Second- or third-year Bachelor or Post-grad students preferred.

⚒️Related work experience: Some experience within a consumer care role preferred, with consistently high performance & reviews/quality scores/SLA targets met.

🤹Skills: Excellent communication skills; Fluent in written and spoken English and other European languages; Passion for TCCC brands, consumer care and social media.