GDC Operations Engineer

🌍 Location: Sofia, Bulgaria

🗣️ Languages: English (fluent) and Bulgarian (fluent)

📜 Contract: 12 month FTC

The GDC Operations Engineer provides technical operations support for marketing and digital platforms used across The Coca‑Cola Company’s global ecosystem. The role ensures reliability, availability, and performance of MarTech systems by monitoring platform health, managing incidents, supporting development teams, and collaborating with vendors to maintain high service standards. The role is for full-time remote work with scheduled shifts.

Key Responsibilities

• Monitor the performance, availability, and health of MarTech, CRM, CIAM, and digital experience platforms.

• Deploy new releases of software products, ensuring seamless upgrades and minimal downtime.

• Conduct routine operational checks, validate deployments, and ensure vendors meet SLAs.

• Support and troubleshoot web and mobile applications.

• Respond to operational incidents, escalate as needed, and resolve issues.

• Collaborate with vendors to ensure timely, high-quality ticket resolution.

• Participate in incident RCA and problem management processes.

• Provide L2 technical support.

• Assist with testing, environment validation, and configuration verification.

• Use debugging tools, APIs, and shell utilities.

• Execute standard operational procedures.

• Support continuous improvement initiatives, leveraging AI technologies.

• Develop and maintain scripts to automate routine tasks and improve operational efficiency.

• Contribute to Agile/DevOps workflows.

Required Technical Skills

• HTML/CSS, JavaScript, XML, REST/SOAP APIs

• Terminal/shell tools, API debugging utilities, code editors

• Networking fundamentals (TCP/IP)

• Azure DevOps and Confluence

• AWS and Google Cloud Platform (GCP)

• Exposure to CRM, CIAM, CMS systems (e.g., AEM)

Nice-to-Have Skills

• System administration experience

• Experience with AWS, GCP, Auth0, Azure AD B2C

• ITIL, Six Sigma, Agile methodologies

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, or related field

• 1–2 years of experience as an Operations Engineer or similar role

Core Competencies & Behaviors

• Growth Mindset, Smart Risk, External Focus, Fast/Agile, Empowered

• Drive Innovation, Collaborate Across Stakeholders, Act Like an Owner, Inspire &

Support Others, Develop Self & Others