Consumer Care & Engagement Coordinator Baltics - Part Time

Location: Tallinn/ London/ Warsaw (hybrid) or remote (if Lithuania, Latvia other Eastern Europe markets)

Languages Estonian (fluent), Lithuanian (fluent), Latvian (fluent), English (fluent)

Contract 6 months (or first until end of 2026) 4 hours a day, Hybrid (Warsaw, Tallinn London) or remote (if Lithuania, Latvia or any other Eastern Europe country) - possible extension beyond 2026

Focusing on Ukraine and any other Eastern Europe Markets (depending on the language)

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This is a part-time (Hybrid or remote) position, and you must have some initial Customer Support experience and/or Community Management and speak 3 fluent Baltic languages (priority on Estonian and Lithuanian). Proficiency in English is required for stakeholder communications.

If you’re passionate about customer service and have strong communication skills, this part time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction.

Gain experience in delivering exceptional customer service and interact with consumers via Email and Social Media messages (mostly), thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online.

This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

● Students or professionals with a degree in Business, Communications, or a related field.

● A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.

● Effective communicators adept at understanding and resolving customer issues.

● Team players who thrive in collaborative environments.

● Detail-oriented individuals excelling in fast-paced, service-driven settings.

● Enthusiastic learners committed to advancing their customer support skills.

● Proficiency in customer/ consumer support tools and software such as Sprinklr is highly valued.

● Native Ukrainian. Any other proficient Eastern European language is a plus.

● A fluent level of English is a must have.

Your Role:

● You are a brand ambassador for The Coca-Cola Company (TCCC), the face ofCoca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email. THIS IS

NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics

● Provide exceptional support to consumers through various channels (mainly online messages and email).

● Collaborate with the broader support team to resolve issues and improve service.

● Assist in identifying and implementing service improvement initiatives, we love people with ideas!

● Foster a collaborative team environment focused on excellence in consumer interactions.

● Support in documenting and presenting consumer support strategies and outcomes.

Konecta Consumer support Team is dedicated to exclusively supporting the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data &programmatic, digital experiences and innovation.

We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!