Junior Community and Consumer Engagement Coordinator - Czech Speaking (London or Czech Republic)

Client: The Coca-Cola Company

Employer: Konecta Group

Location: Hybrid - WFH & Office 1/2 times per week, from London or Czech Republic

Job type: Full-time or Part-time

Duration: 12 month contract

Compensation: Paid internship

Languages: Fluent Czech and English spoken and written

A fantastic opportunity to work with one of the world’s most respected brands. The role of Junior Community and Consumer Engagement Coordinator draws on elements of consumer care & engagement, community management, analytical skills and stakeholder interaction. You will be confident in your expertise, a hard-working individual and able to think creatively and act decisively.

Powered by Konecta Group, we support our partner's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

Position Overview:
You will become a part of a social media team who engages, on behalf of our partner, with consumers and online communities through relevant conversations, content & experiences. This is a fantastic opportunity to start a social media career with iconic brands.

The Junior Community and Consumer Engagement Coordinator role is multi-disciplinary and requires a hands-on, confident approach. He/She will work across social channels and should be confident engaging with our client’s consumers, managing care related topics on social media and email communication. You will be responsible to provide two way support communication on issues, including problem prioritization, analysis and resolution of issues. The result should be a high level of consumer satisfaction.

Responsibilities:

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email
• You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two way communication on issues
• You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’
• You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base

Education: Bachelor’s Degree preferred, though good A-Levels/Baccalaureate considered if work experience is exceptional.

Related work experience: Experience within a  social media and/or consumer care role, with consistently high performance & reviews/quality scores/SLA targets met.

Skills: Excellent communication skills; Native Czech plus good level of English; Passion for TCCC brands, consumer care and social media.

Important: Konecta Digital and Social Media Team is dedicated to exclusively support the digital strategy of its client Coca-Cola. You will be employed by Konecta Group or our local 3rd party employment partner who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the digital strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.